Henna Malik and her six-year-old son, Rayhan, were staying at the Park Plaza hotel in London and were walking along the corridor close to their room when a metal pole fell from the ceiling and struck them both.  Both sustained injuries, which included a sprain to the shoulder, neck and both thighs as well as disturbed sleep for the mum, and an injury to the head, left side shoulder and neck for Rayhan.  Rayhan was also shocked and shaken and suffered situation anxiety, which lasted for about a year, and disturbed sleep.  He has been left with a small permanent scar on his forehead.

Henna contacted Graysons to see if the hotel was responsible for the accident and if she could claim compensation for her and her son.  Tracey took up her case and contacted the hotel.  Whilst the hotel did accept liability for the accident, it was very slow in dealing with the claims and so Tracey had to issue court proceedings.  The hotel filed defences to both claims but eventually agreed to settle them and Tracey was able to negotiate compensation of £2,750 for the mum – which included money back for the cost of the hotel and loss of enjoyment of the family holiday – and £3,400 for Rayhan.  Rayhan’s compensation required court approval in Sheffield and the money was invested until he is 18 years old.

Henna was delighted with the service she received from Tracey and said “From start to finish Tracey was simply amazing. She handled my case with sensitivity and complete care. She is an outstanding litigator who is an asset to Graysons. I had the pleasure of meeting Tracey and not only would I highly recommend her but would only ever use her in the future. Thank you, Tracey, for an excellent service.”

The occupier of premises that are visited by the public owes a common duty of care to ensure that all visitors are reasonably safe whilst using the premises. On this occasion, the hotel breached that duty.  If you or your child have had an accident in such a place and you would like to know if you are entitled to claim compensation, contact our experts now.  We will arrange a free of charge meeting in which we can discuss your case and let you know if we feel that it will be successful.  If we take on your case, we will offer you a no win, no fee agreement.  You can also find out more about claiming compensation for personal injuries on our web pages.