Not actual client image

Mrs A was preparing for a holiday and attended a beauty salon for laser hair removal on her legs.  On the sixth and final session, the therapist told Mrs A that the settings could be increased as it was the sixth session.  However, during the treatment, Mrs A’s leg felt very hot and she experienced what felt like electric shocks.  She told the therapist who turned the settings down and continued. The treatment was then bearable but uncomfortable.

Burns to leg following laser hair removal

During the evening after the treatment, Mrs A’s leg hurt and burned and she applied cold compresses all night.  She visited her doctor the next day, who noted the burns and told her to keep her leg out of the sun whilst on a forthcoming holiday.  She applied sun block and covered her leg with a cloth during her holiday, but the skin still bubbled and peeled off.  She felt very self- conscious.  In the following weeks, Mrs A suffered anxiety and felt very low.

The burns have left scars and pigmentation that is likely to be permanent.  The pigmentation will not cover with fake tan so is always evident.

Lucy pursues beauty salon for compensation

Lucy Flynn, personal injury solicitor

Mrs A contacted Graysons to see if she could claim compensation and Lucy took up her case.  Places such as beauty salons, brow bars and hairdressers etc., owe a duty of care to their clients and on this occasion the salon breached that duty.  Lucy contacted the beauty salon alleging that it;

• failed to provide proper training/instruction & supervision to therapist
• failed to look after Mrs A’s safety and failed to carry out proper health & safety assessment of the procedure
• negligently carried out the procedure and failed to take note when the client complained, resulting in further damage
• set the temperature too high and failed to check it
• failed to properly maintain the equipment

The company accepted liability and Lucy was able to negotiate a settlement of £6,500.

You can find out more about claiming compensation for personal injury on our web pages.