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Graysons is a leading claimant law firm with offices in Sheffield and Chesterfield and we are looking to recruit an experienced, hardworking and reliable New Business Advisor to work within our busy, vibrant and growing team in our head office based at Sheffield

1. Main Responsibilities
1.1 To answer all incoming new enquiries in a prompt and professional manner
1.2 To handle new web enquiries received by the firm by making outbound calls in a prompt and professional manner
1.3 To input/maintain client information and source of business
1.4 To arrange appointments for the client to see a solicitor/fee-earner as soon as possible by liaising with the relevant departments and via outlook
1.5 To follow up on all appointments that a solicitor/fee-earner has attended with a view to converting to new business
1.6 To generate all client care documentation for all departments using workflows within the case management system
1.7 To review all new matters to ensure the correct funding method is put in place with the correct success fee and other deductions fully detailed in
relevant cases
1.8 To liaise with introducers / suppliers where appropriate in accordance with any specified SLAs
1.9 To ensure that all paperwork, where an email addresses has been taken, is sent by email
1.10 To incept, where applicable, the correct After the Event (ATE) Insurance policy and ensure that all relevant legal expenses (BTE) enquiries are made
1.11 To chase the return of documents from the clients following their instruction
1.12 To liaise with Fee Earners to ensure contact with the client continues and maintain good client communication and relationships, re engaging the client
where required
1.13 To achieve targets on conversions for new business
1.14 To maintain high standards, both in respect of professional standards and client care
1.15 To adhere to agreed practice procedures and quality standards
1.16 Obtain client satisfaction feedback and secure testimonials for marketing.
1.17 Promotion of Graysons services

2. Essential Skills
2.1 Natural ability to build rapport with clients
2.2 Positive and confident telephone manner
2.3 Strong communicative skills
2.4 Proven experience of work, or ability to work in a target sales environment
2.5 Ability to work a shift pattern covering 8am – 8pm including weekends and bank holidays
2.6 Good attention to detail
2.7 Enthusiastic and friendly manner
2.8 An understanding of the SRA code of conduct in terms of client care requirements
2.9 Ability to work to strict deadlines
2.10 Strong written communication skills
2.11 Ability to work independently

Please send all employment enquiries to:

Emma Briault

HR & Quality Manager

Graysons Solicitors

4-12 Paradise Square

Sheffield S1 1TB


Tel 0114 272 9184


You have landed on this page as Watson Esam has merged with Graysons

You can read more about the merger here. Graysons will be pleased to help with your enquiry. Please visit our web pages or contact us directly on 0114 358 9009


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